The mission of the Resident Manager program is to provide self-selected individuals the opportunity for placement as Resident Managers in a Safe Haven project. This program is done in collaboration with many partners, including Milwaukee County Housing, Milwaukee County Behavioral Health Department and community-based case management agencies.

The Guest House provides 150 hours of classroom education and field work which results in our previously homeless men providing resident management services to four Safe Haven locations in the Milwaukee area. Safe Havens provide transitional living to homeless individuals living with a severe and persistent mental illness. During a stay in the Safe Haven, a guest is stabilized through an incredible support system. The Resident Managers, educated by the Guest House, are the glue that holds the program together. They provide twenty-four hour a day coverage, interacting with, monitoring and supporting each guest.

The goals of the program include to:

• Provide a quality experience and education in a marketable skill to the Guest House program participants
  
• Prepare the program participants with skills for personal and professional development
  
• Provide a program that will guide and assist the program participants in building a stronger work ethic and life skills
  
• Facilitate their sobriety and recovery from homelessness and addiction by creating a manageable recovery that is maintained through a case management plan and an assigned case manager

Since 1999, over 90 men have successfully completed the Resident Manager Program and worked in a Milwaukee County Safe Haven. The Resident Manager Safe Haven program was the recipient of the 1999 Housing and Urban Development “Best Practice Award.”